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Terms & Conditions
DIGITAL VISION ENTERPRISES, LLC
Terms & Conditions
Client Services Agreement | Digital Vision Enterprises, LLC
Effective Date: April 2026 | Last Updated: April 2026
PLEASE READ CAREFULLY
These Terms and Conditions (“Terms”) govern your engagement with Digital Vision Enterprises, LLC and the use of services provided through our website, CRM platform, and direct client agreements. By engaging our services, submitting a form, or signing a service agreement with DVE, you agree to be bound by these Terms. If you do not agree, please do not proceed with our services.
1. SERVICES PROVIDED
Digital Vision Enterprises, LLC (“DVE,” “we,” “us,” or “our”) provides the following core services:
- Digital Marketing — including social media management, content strategy, and online presence development
- Event Production — including event planning, coordination, and execution
- Community Outreach — including outreach strategy, engagement campaigns, and community-facing communications
Specific services, deliverables, timelines, and fees are defined in individual service agreements or proposals provided to the client prior to engagement.
2. ENGAGEMENT & ACCEPTANCE
An engagement with Digital Vision Enterprises is established when one or more of the following occurs:
- A signed service agreement or contract is executed between DVE and the client
- A proposal or scope of work is accepted in writing (including via email)
- Payment is received for a defined service package
- A discovery call or consultation is completed and services are confirmed
DVE reserves the right to decline any engagement at our discretion, including engagements that conflict with our values or capacity.
3. FEES, PAYMENT & INVOICING
All service fees are outlined in the applicable proposal or service agreement. The following payment terms apply unless otherwise specified in writing:
- A deposit of 50% of the total project fee is due prior to the start of work, unless otherwise agreed
- The remaining balance is due upon project completion or per the payment schedule in your agreement
- Ongoing retainer services are invoiced monthly, due within 15 days of invoice date
- Late payments beyond 30 days may be subject to a late fee of 1.5% per month on the outstanding balance
- DVE reserves the right to pause or suspend services for accounts with overdue balances
All fees are in U.S. dollars. DVE does not offer refunds on completed work or services already rendered.
4. CLIENT RESPONSIBILITIES
To enable DVE to deliver quality work on time, clients agree to:
- Provide accurate, complete, and timely information required for the project
- Review and provide feedback on deliverables within agreed timelines
- Designate a primary point of contact for all project communications
- Grant DVE access to necessary accounts, platforms, or credentials as required
- Respond to communications within 3 to 5 business days to avoid project delays
DVE is not responsible for project delays caused by the client’s failure to provide timely approvals, content, or access.
5. REVISIONS & SCOPE CHANGES
Each service agreement or proposal will specify the number of included revision rounds. Any work requested beyond the agreed scope will be subject to additional fees at DVE’s then-current hourly or project rate.
Scope changes must be requested in writing and confirmed by DVE before additional work begins. Verbal agreements regarding scope changes are not binding.
6. INTELLECTUAL PROPERTY & OWNERSHIP
Upon receipt of full payment for completed deliverables, the client receives a non-exclusive license to use the content, graphics, and materials created by DVE for the agreed purpose. Specifically:
- DVE retains the right to display completed work in our portfolio, website, and marketing materials, unless the client requests otherwise in writing
- Third-party assets (stock images, fonts, licensed templates) remain subject to their original licensing terms
- DVE retains ownership of all tools, templates, processes, and proprietary systems developed internally
Clients may not resell, sublicense, or represent DVE-created content as their own original work without written permission.
7. CONFIDENTIALITY
DVE agrees to keep client business information, project details, and proprietary data confidential and not to disclose such information to third parties without the client’s written consent, except as required by law or as necessary to deliver contracted services (e.g., sharing project details with authorized DVE vendors).
Clients agree to keep DVE’s pricing, internal processes, and proprietary methodologies confidential.
8. TERMINATION
Either party may terminate a service engagement with 30 days’ written notice. Upon termination:
- The client is responsible for payment of all work completed or in progress through the termination date
- DVE will deliver all completed deliverables to the client upon receipt of final payment
- Prepaid fees for work not yet begun may be refunded at DVE’s discretion
DVE reserves the right to terminate an engagement immediately and without notice in cases of client misconduct, non-payment, or breach of these Terms.
9. LIMITATION OF LIABILITY
Digital Vision Enterprises provides services in good faith and to the best of our professional ability. However, DVE makes no guarantees regarding specific outcomes, including but not limited to follower growth, revenue increases, media coverage, or event attendance.
To the maximum extent permitted by law, DVE’s total liability to any client for claims arising from our services shall not exceed the total fees paid by that client in the three (3) months preceding the claim. DVE is not liable for indirect, consequential, or incidental damages of any kind.
10. INDEMNIFICATION
Client agrees to indemnify, defend, and hold harmless Digital Vision Enterprises, LLC, its owner, team members, and contractors from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from:
- Content or materials provided by the client that infringe on third-party intellectual property rights
- The client’s misuse of DVE-created materials beyond the scope of the agreed license
- Any claims arising from the client’s own business practices or misrepresentations
11. COMMUNICATIONS & CRM PLATFORM
By engaging DVE’s services or submitting information through any DVE form or platform, you consent to being added to our GoHighLevel CRM system for the purpose of managing our business relationship. This may include:
- Email and SMS communications related to your service engagement
- Appointment reminders and project notifications
- Periodic marketing communications from DVE (opt-out available at any time)
See our Privacy Policy for full details on how your data is managed within our CRM.
12. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Cook County or DuPage County, Illinois.
13. DISPUTE RESOLUTION
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the parties agree to pursue mediation before initiating formal legal proceedings. DVE is committed to resolving disputes fairly and professionally.
14. MODIFICATIONS TO THESE TERMS
Digital Vision Enterprises reserves the right to update these Terms and Conditions at any time. Updated Terms will be posted at digitalvisionchi.com and, where applicable, communicated via email. Continued use of our services following any update constitutes acceptance of the revised Terms.
15. ENTIRE AGREEMENT
These Terms, together with any applicable service agreement, proposal, or statement of work, constitute the entire agreement between DVE and the client regarding the services described. They supersede all prior discussions, representations, or agreements, whether oral or written.
16. CONTACT & QUESTIONS
Questions about these Terms and Conditions may be directed to:
Digital Vision Enterprises, LLC
Attention: Tenille Jackson, Owner & Digital Marketing Strategist
Email: sociallytenille@gmail.com
Website: digitalvisionchi.com
Digital Vision Enterprises, LLC | Terms & Conditions | digitalvisionchi.com | @mydigitalvision | Effective April 2026
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